Ensure that the customer service team has excellent communication, problem-solving, and professional email/call and face to face etiquette skills for achieving customer satisfaction.
Ensure that customer complaint is resolved in a professional manner.
Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.
Determine work procedures, work schedules, and workflow for customer service staff.
Ensure that the customer inquiries are handled and answered in a timely and accurate fashion.
Develop standard procedures and policies for improving the service provided to customers.
Conduct meetings with Managers to discuss process improvements and issues and come up with solutions for them.
Maintain in-depth knowledge of the company’s products, systems, and processes.
Monitor business and process metrics to measure and manage customer service effectiveness.
Prepare documentation and reports on routine customer correspondence for future reference purposes.
Train and enhance training guides for new hires and enhance the training process.
Build a supportive, positive environment for everyone to work better.
Supervise on procedure testing the hearing for the patients\customers.
Track the Selling of the company's products and giving detailed information about them.
Working on system/database
Dealing and communicate with the technical department about customer's maintained devices.
Preparing weekly, monthly, and annual reports for the selling process.
Follow up with customers and having feedback about the company's service regularly.
Working on putting and achieving the company's selling target and achievements.
Meeting the Customer Care department’s objectives and KPIs.
متطلبات الوظيفة
University Bachelor Degree is a must
Up to 5 years of experience in the field of Customer Care & Retail
Excellent MS Office software skills
Excellent presentation skills.
Good analytical skills.
Excellent planning and time management skills.
Strategic thinking and business insights.
Excellent communications and negotiation skills.
Excellent people management skills.
Creativity and problem-solving skills.
Ability to multitask and work under pressure.
Time Management skills.
Communications skills
Good supervisory skills.
Good Stakeholder management skills.
Ability to manage and follow up on junior subordinates.
El Nahar for Medical Solutions has been in the Egyptian market for 42 years specialized in ENT and there are at least one of our products in every entity related to the ENT in Egypt
El Nahar for Medical Solutions is a joint-stock company with a capital o
