وظيفة Customer Support Specialist

Customer Support Specialist ARPUPLUS Agouza, Giza

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تفاصيل الوظيفة

We are looking for a knowledgeable candidate to give solid advice in different fields. You will be responsible for analyzing a situation and providing a fresh perspective.
Reply to cases and questions sent by the users in a clear and constructive way
Filtering the received cases and distributing them based on the specialty
Building a database of questions and their relative answers
Handling the support cases with efficiency and high responsiveness

متطلبات الوظيفة

0-2 Years of experience
Educational background in psychology , sociology or social work
Excellent problem-solving skills
Articulate and masters the art of delivering information in simple and consistent form.
Excellent in Arabic, English and French (written)
Provide advice or suggestions for improvement according to objectives
Master the skill of searching and finding the most accurate information in different fields

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دورات مفيدة للمجال

منهج المرحلة الاعدادية

ARPUPLUS is your gateway to the VAS world. We are the mobile VAS pioneer in MENA region & Emerging Markets with a wide range of products headquartered in Cairo. ARPUPLUS is an A15 subsidiary founded in 2003, operating with more than 200 talented employees

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