● Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
● Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
● Manage and oversee the dealership’s workflow and schedule
● Call customers to advise them about service changes or car pick-up times
● Maintain positive customer relationships to ensure repeat business
Concentrix + Webhelp is a global BPO provider, founded in 2000 headquartered in Paris, specialising in technical consultancy, software solutions, business process management and customer experience across a range of digital, social and traditional voice c
