وظيفة German Speaker Customer Support

شركة : K Line Europe

مقر الشركة : Cairo, Egypt

تفاصيل الوظيفة

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

متطلبات الوظيفة

Fluent in both German & English languages.
Familiarity with our industry or have a medical background is a plus.
Ability to work independently and as part of a team.
Excellent communication and problem-solving skills.
Multi-tasking abilities.
Bachelor’s degree.

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عن الشركة

Welcome to K Line Europe GmbH, Europe's largest OEM clear aligner manufacturer. We are headquartered in Düsseldorf, Germany and have the capacity for manufacturing up to 6 million aligners per year. Our products are CE certified, FDA approved, ISO13485 c