- Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
- Supporting the roll-out of new applications.
- Giving regular maintenance to existing hardware and computer systems.
- Replacing or repairing the necessary parts.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Providing assistance to company staff with technology-related issues:
-  Understanding the issue and its cause.
-  Solving the problem; and explaining the problem to the staff member.