وظيفة Telecom Account - Customer Service ( English speakers )

Meaningful Impact: Make a positive difference in the lives of our clients.
Dynamic Environment: Thrive in a fast-paced and rewarding atmosphere that fosters professional growth.
Communication Expertise: Utilize your top-tier English skills to impress our clients.
Problem-Solving Focus: We value team players who can collaboratively tackle challenges and find solutions.
Customer-Centric Culture: A passion for serving others is essential, with prior experience a plus.
Work-Life Balance: We offer flexible scheduling options, including night and overnight shifts.

Launch Your Career with Us:

Sutherland offers a comprehensive benefits package to support your success:

Competitive Salary: Earn a net salary of 12,000 - 14,000 EGP with KPIs (first 3 months).
Overnight Shift Bonus: Receive a 1,100 EGP allowance in recognition of your late-night hours.
Performance Recognition: Earn bonuses and incentives (up to 2,000 EGP) for your achievements.
Safe Transportation: Enjoy peace of mind with our 24/7 transportation program.
Comprehensive Training: Develop your skills through our in-depth training program.
Benefits for Well-being: We provide social and medical insurance for your overall well-being.

Communication: Excellent written and verbal communication skills are a must. You'll need to be able to clearly explain complex information to customers from all backgrounds.
Problem-solving: Being able to identify and resolve customer issues efficiently is key.
Patience: Customer service can involve dealing with difficult or upset people. A patient and empathetic demeanor is essential.
Technical skills: Familiarity with computers and relevant software is usually required. In some cases, experience with specific customer relationship management (CRM) systems might be necessary.
English Speakers: English level B2 - C1.
Grads and Dropouts.
Rotational Shifts: Flexible with the night and overnight shifts.
Previous Experience: Experience in the customer service is a plus.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from

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