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Call Center Agent for International Bank Majorel Egypt New Cairo, Cairo


تفاصيل الوظيفة
  • Handle all incoming/outgoing calls of the call center.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Achieve the requested staffed time on a daily basis to minimize lost call rate.
  • Provide proper information to customers with complete and comprehensive understanding of products and services.
  • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
  • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.


متطلبات الوظيفة
  • Private International Bank
  • Call Center Advisor
  • Excellent up to Fluent English
  • 5th Settlement (Transportation Allowance ) 
  • Max Age is 26
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