Digital and International Sales Associate Azza Fahmy Jewellery Giza, Giza


تفاصيل الوظيفة

Main Responsibilities (including but not limited to)

International & Regional Markets: 

  • Fulfill all products’ requirements for international & regional markets, while ensuring replenishments from our newest collections & bestselling products, in alignment with our planning department.
  • Work closely with Marketing Department & Planning Team to obtain product information, while ensuring “Buying Sheets” are updated with all information to be afterwards shared with the partners to place their orders.
  • Act as “Play Maker” between the Planning & Export markets by updating them with the new collections information’s & production plan for the year. 
  • Assist in the products’ pricing process for the international & regional markets using each market pricing formula.
  • Receive Partner’s POs and lead the process with respective departments to ensure order fulfilment. 
  • Update our Finished Product warehouse with the market’s requirements & orders, making sure that their orders are kept aside to be shipped in time.
  • Send the orders to the warehouse to prepare the shipments.
  • Receive their special requirements as well as their special orders from the products that are not within the stock and make sure to deliver these orders/requirements to the planning so that they consider it in their production plan.
  • Check stores stock for orders & pieces that are not available at the warehouses. 
  • Reply to stores’ requests on products availability & information daily.
  • Support the manager in assessing & setting the production plan for the export markets through analyzing what are the best sellers needed for them to achieve their assigned targets.
  • Make sure that stores are well stocked in terms of packaging material & printed material and updating the Marketing department with the printed materials needed.
  • Prepare needed detailed reports to all stakeholders.

Online Sales:

  • Update the online boutique with the warehouse, (Twice a month)
  • Handle the customer service email and clients’ inquiries. 
  • Make sure to ship the order within a week from the order date.
  • Send Confirmed orders to the Finished Products Warehouse to be given to Export and Import representative. 
  • Receive the best sellers from the planning team (Twice a month) and request the needed material for them from the Digital department.
  • Update the website by them after revising the prices with the planning team.
  • Launch the collections on the website on time.
  • Work with the digital marketing team on the materials of each collection, and make sure they are on the website on time. 
  • Make sure to update the prices on all stores once the planning team send them.
  • Resolve & follow up with Digital marketing team on the glitches.
  • Resolve customer problems & fulfill their needs.
  • Maintain our client relationship through direct communications.

Personnel Shopper:

Customer Experience

  • Cultivate relationships with everyday shoppers who are not familiar with a personal shopping experience.
  • Use a variety of communications methods, by crafting a shopping experience for customers which is easy, inspiring, and productive.
  • Lead each client through their shopping experience, guiding them to products that are particularly suited to their needs and desires.
  • Suggestive selling and upselling will be a natural part of the personal shopping experience because of the in-depth knowledge of both the customer and the current offerings.

 

Operational Excellence

  • Receive all inquiries, then direct the assigned personal shopper and ensure the execution of the personal shopper experience.
  • Develop customer loyalty through understanding their style needs, identifying sale opportunities for requested items, suggesting additional pieces for their taste.
  • Develop reports to higher Management that show the progress of the personal shopper project, any feedback, impact on business, further improving opportunities.
  • Communicate out of stock and/or quality situations to store management daily.
  • Liaise with all relevant departments to resolve issues promptly and follow up until completion.
  • Ensure prompt follow-up activity with customers acquired through Personal Shopping Events/Promotions, to build lasting relationships.


متطلبات الوظيفة
  • Education: bachelor’s degree is required
  • Language: Perfect command of both spoken & written in English and Arabic, French is a plus.
  • Work Experience: 0-3 years’ experience, preferably within a high-end luxury branded environment
  • Excellent command of Microsoft word programs (power point, word and excel)
  • A passion for and interest in fashion, and a luxury attitude.
  • Exceptional customer relationship building skills with the ability to lead a luxury service culture.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Comfort in making decisions and mediating conflict within a team-environment.
  • Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
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