وظيفة IT Specialist - Alexandria

شركة : Parkville Pharmaceuticals

مقر الشركة : Alexandria, Egypt

تفاصيل الوظيفة

Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
Installing and configuring
- Windows 11 and 10.
- Antivirus.
- Office 365.
- Outlook (Creating accounts, rules, maintaining and backups).
- Graphics software (Photoshop, illustrator, AutoCAD ...)
Monitoring and maintaining computer systems and networks.
Ensure systems are kept up to date with patches and antivirus updates.
Monitor and check backups and backup routines to provide security of the data held.
Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
Follow up with ISP for Network connectivity for all our sites to ensure network availability on a 24/7 basis.
Responding in a timely manner to service issues and requests.
Follow up with employees to ensure the issue has been resolved.
Report, resolve, or escalate problems and issues using the central Helpdesk system according to IT SLA procedures.
Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
Follow standard help desk procedures in addition to logging all help desk interactions.

متطلبات الوظيفة

BS in computer science engineering or equivalent work experiences.
Technical Understanding, Process Improvement, Data Processing, Reporting Research Results, Networking Knowledge, Presenting Technical Information, Written Communication, Operating Systems, Reporting Skills, Documentation Skills.

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عن الشركة

At Parkville, more than 250 employees flag and adopt enthusiasm. We Grant care with every single product we provide. As we move towards our goal of being a source of pride for every Egyptian customer, we support our employees to be the best they can be.