• Support Receiving requests from the departments to create new business cases to achieve the business development strategies and the integration impact on the current solution 

• Communicate with the requesters to attain the business requires data to start the configuration process. 

• Conduct GAP analysis between the business requirements and the system available to ensure the possibility of the implementation.

 • Support in implementing new business scenarios on SAP test environment to ensure its proper process flow. 

• Review and test new business scenarios with the collaboration of the requester to ensure that the scenario achieves the business requirements.

 • Attain the approval to implement new business scenarios on live SAP system, create the end user documentation then train the users to ensure its proper usage.

 • Receive the system drawbacks, analyze and specify the root cause then direct the user to the proper corrective action or implement modification on the SAP system to avoid the drawbacks occurrence