وظيفة Customer Service Representative

شركة : Etisalat Egypt

مقر الشركة : Cairo, Egypt

تفاصيل الوظيفة

● Respond to customer queries in a timely and accurate way, via phone, email or chat
● Identify customer needs and help customers use specific features
● Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
● Update our internal databases with information about technical issues and useful discussions with customers
● Monitor customer complaints on social media and reach out to provide assistance
● Share feature requests and effective workarounds with team members
● Inform customers about new features and functionalities
● Follow up with customers to ensure their technical issues are resolved
● Gather customer feedback and share with our Product, Sales and Marketing teams
● Assist in training junior Customer Support Representatives

متطلبات الوظيفة

Graduates
Fluent English Speakers

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عن الشركة

Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of cho