وظيفة Service Desk Engineer - منصة معارف

Service Desk Engineer Nahdet Misr Publishing Group Mohandessin, Giza

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تفاصيل الوظيفة

First line support for the users
Answer staff questions in person and via phone and email on all company supported applications.
Troubleshoot desktops, laptops, IP phones, printers and networks problem.
Perform hardware and software installations.
Working Knowledge with the AD, Domain Controllers, File Servers, 365 Environment
Respond to users Tickets and requests
Make sure to follow the IT process

متطلبات الوظيفة

BSC of engineering or computer science
CCNA/MCSA is an advantage
Microsoft windowsWin10 and Win11.
Office 2019, and Office 365.
LAN, WAN troubleshooting.
Good analytical skills for troubleshooting various applications
Antivirus and antispyware software awareness
Working knowledge with Manage Engine Ticketing /Inventory System
A working knowledge with switches, routers, firewalls fundamentals.
A working knowledge with AD, DNS, DHCP.
A working knowledge with Microsoft infrastructure
Understanding of Network, Voice and Security basics
Provide support to staff on all company supported applications.
Troubleshoot computers/users’ problems and determine source
Work according to the IT guidelines

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دورات مفيدة للمجال

منهج الثانوية العامة

Nahdet Misr Publishing House was established by Ahmed Ibrahim in 1938 to provide cultural enrichment for all sectors of the society, to raise public awareness and knowledge and to develop the creative and intellectual potential of all individuals. Creatin

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