وظيفة Backoffice/Customer Service English Account (Chat&Calls)

شركة : Sutherland

مقر الشركة : New Cairo, Cairo

تفاصيل الوظيفة

Customer Service Back-Office Hero

Do you have a knack for solving problems and making people smile?

We're looking for a superstar Back-Office Customer Service Representative to join our awesome team!

In this role, you'll be the behind-the-scenes champion, working closely with our frontline customer service team to ensure every customer experience is top-notch.

Here's what you'll be doing:

Providing exceptional customer support via email, chat, and phone.
Investigating and resolving customer inquiries and concerns.
Maintaining accurate and up-to-date customer records.

We offer:

A competitive salary and benefits package.
A positive and supportive work environment.
Opportunities for professional development and growth.
The chance to make a real difference in the lives of our customers.

متطلبات الوظيفة

You're the perfect fit if you have:

A passion for customer service and a can-do attitude.
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills.
The ability to prioritize and manage multiple tasks effectively.
Fluency in English

Bonus points if you have:

Experience in a back-office or customer service environment.

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عن الشركة

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from